Job Description:
- Answering calls and interpreting information to set up a claims script for Auto Insurance process
- Establish a communication framework, method and frequency to ensure that customers expectations are managed
- Ensuring a high level of quality as defined in the Critical Success Criteria
- Accurate investigation of the claims process by engaging both internal and external parties
- Possess good product knowledge to identify opportunities to increase product density
Skills
- Claims processing / handling
- Fraud calls
- Claims purchase new customer (Sales)
- Accidental damage
- Recoveries
- Sending email to vendors
- Renewal of claims
- Upgradation of claims
- Shift timings : 12:30 pm to 9:30pm/ 1:30pm to 10:30pm/3.30pm to 30am
More Information
- Experience Fresher / Experienced
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