Voice- Trainee Customer Support Officer

Job Description:

• Answering calls and interpreting information to set up a claims script for Auto Insurance process
• Establish a communication framework, method and frequency to ensure that customers expectations are managed
• Ensuring a high level of quality as defined in the Critical Success Criteria
• Accurate investigation of the claims process by engaging both internal and external parties
• Possess good product knowledge to identify opportunities to increase product density

Skills

• Claims processing / handling
• Fraud calls
• Claims purchase new customer (Sales)
• Accidental damage
• Recoveries
• Sending email to vendors
• Renewal of claims
• Upgradation of claims
• Shift timings : 12:30 pm to 9:30pm/ 1:30pm to 10:30pm/3.30pm to 30am