Job Description:
Technically support the team and share knowledge and experience for team grooming
Identify, perform root cause analysis, provide work-around and resolution for Problem tickets raised from existing Incidents or potential problems identified by themselves, the support team or leads
Root-cause analysis, work-around and solution to Problem tickets is the responsibility of this team
Investigate and implement solutions on improving overall performance of the system
Create/Update/Review/Approve/Publish/Retire Knowledge Articles raised by themselves or the team
Help the support team (L1/L2) to achieve the desired level of service by resolving escalated tickets, raising issues with BMC Support
Deploy hot-fix / work-around provided by BMC on the SeMaPHORE environments, without affecting the on-going functionalities
Participate in Change Notes analysis, development, building test cases, unit testing and deployment
Participate in SeMaPHORE-related project activities which will include large integration/customization/configuration projects. Team Lead will contact when required
Work during out-of-office hours for Critical issue resolution and also for deployment / release activities
Work in shifts to support Europe customers (0800 to 1800 hrs CET i.e. 1130 to 2130 hrs IST)
Contact Person: Amruta Lanka
Email id: amruta.lanka@vyomlabs.com
More Information
- Experience Fresher / Experienced
